Shipping policy

Shipping Policy

Overview

Our shipping policy outlines the details of how we fulfill and ship purchases to our customers. Whether you’re ordering domestically or internationally, this policy covers everything you need to know.

Shipping Options

  1. Domestic Shipping:
    • We offer several shipping options within the United States, that may include:
      • Standard Shipping: Estimated delivery within 3-7 business days.
      • Expedited Shipping: Faster delivery within 2-3 business days.
      • Next-Day Shipping: Guaranteed delivery within 1 business day.
    • Shipping costs vary based on the selected option and the total weight of the order.
  2. International Shipping:
    • For our global customers, we are not providing international shipping at this time. 

Shipping Carriers

We partner with reputable shipping carriers to ensure reliable and timely delivery. Our primary carriers include:

  1. United States Postal Service (USPS): Reliable for standard and expedited shipping.
  2. United Parcel Service (UPS): Ideal for both domestic and international shipments.
  3. DHL: Known for efficient international shipping (Not enabled at this time).
  4. FedEx: Offers a range of shipping services.

Order Processing Time

  1. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
  2. Shipping Notification: Once your order ships, you’ll receive a notification with tracking information.

Shipping Costs

  1. Standard Shipping: Costs vary based on the order weight and destination.
  2. Expedited Shipping: Additional fees apply for faster delivery.
  3. Next-Day Shipping: Expedited rates plus an extra charge for guaranteed next-day delivery.

Restocking Fee

  1. Returns and Restocking: If you choose to return an item, a 60% restocking fee will be deducted from the total cost of the returned item(s).

Missing or Damaged Packages

  1. Reporting Issues: If your package is missing or arrives damaged, please contact the shipping com[any and our customer service team promptly. Email

    drtyxinfo @ gmail.com

  2. Claims and Investigations: We will help to initiate an investigation with the carrier to resolve any issues.

Displaying the Shipping Policy

You can find our complete shipping policy on our website, usually in the footer section or during the checkout process.

Questions?

If you have any questions about our shipping policy, feel free to reach out to our customer support team drtyxinfo @ gmail.com. We’re here to assist you!